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PN
Pearl N

1 reviews | Active since Dec 2017

10 Feb 2018, 09:08

Prestige banking client!!

Iam a prestige banking client for over 6months now with a titanium card however my banker Irene Molepo is *********** and useless.I pay R190 every month to keep this card afloat however I cant even get a mere email reply from her! She is never there when I need her. Two weeka back I contacted the call centre and asked them to assist me in changing her,the consultant promised that a gentleman will be my new banker and he will contact me within 24hours,iam still waiting for that call even today!! I want to get this card canceled ASAP!!!

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Replies (3)
PN
Pearl N's update10 Feb 2018, 09:10
Reviewer Update
I got this card at Sandton city branch!
Standard Bank
Standard Bank's reply11 Feb 2018, 02:20
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
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*** (fax)

Standard Bank
Standard Bank's reply12 Feb 2018, 13:15
Official

Dear Pearl Nkuna

Thank you once again for your posting.

I refer to our email correspondence and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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