1 reviews | Active since Nov 2016

08 Nov 2016, 17:28

Prestige banking - Cellphone banking

<p>My sign-on for internet banking was changed to use my new cheque card - now I cannot use cellphone banking. A call was logged but it is more than a month and after numerous follow-ups, nothing has been done to fix the problem. I have the reference number of the logged call. Extremely inconvenient!</p>

0
Replies (3)
Standard Bank
Standard Bank's reply09 Nov 2016, 09:35
Official

Good day Hantie Roets Louw

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply10 Nov 2016, 13:09
Official

Dear Hantie Roets Louw

Thank you once again for your posting.

I refer to our telephonic conversations and email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

's update10 Nov 2016, 14:05
Reviewer Update

My problem was addressed quickly and effectively. Thanx Clint!