Prestige Banking: ***** Case

It’s incredibly frustrating that Standard Bank can’t seem to resolve a ***** case that follows the exact same pattern as so many others in South Africa. Unauthorised payments labeled “Uber” or “Uber Eats” have become a widespread issue, and yet, here I am, another victim added to the growing list. I reported these *****ulent transactions over a week ago, and it took my own follow-up just to get a case number. Even then, I was passed around on the phone and left waiting for 20 minutes on your ***** Hotline.

As a Prestige Banking client, I expected better. I reached out to my private banker, only to get an automated reply saying she’s on leave. I then emailed the alternate address provided, which promised a response within 24 hours. It’s now been 48 hours, and still nothing. What exactly am I paying for if your service can’t even meet its own deadlines?

Let’s be clear: Standard Bank has already lost my home loan account. If this issue isn’t resolved promptly, you’ll lose my credit card account and every other account I have with you. This isn’t a threat—it’s a straightforward consequence of your failure to deliver.