Prestige banking - Bad service.

On 08 April 2023 a consultant called me to offer me a 'bundle packages on my bank account. One explicit question was, does this fee include a credit card and the answer was yes.

I went ahead. Once the account was opened i was told they need to apply for the credit card. The credit card was app**** for and declined. Standard bank prestige is avoiding my emails and phone calls, this includes the banker and escalations manager. They took bond repayments into account but not the income thereon.

Further to this I app**** for vehicle finance, as in the same call I was told standard bank would take the vehicle over and my installment would be better. The interest rate was 1%less but repayment higher. When I questioned their calculation, once again ignored.

Moral of the story: I should have stuck with ABSA because standard bank clearly ignores clients.

Worst case is the standard bank prestige banker told me if I paid and lowered my account by 30k that It would be highly likely for the move from absa to standard bank to be approved.

My emails are still ignored. Disgusting service, I also requested several times to be moved to a banker that actually cares.