RJ
Renee J

1 reviews | Active since Feb 2018

26 Sept 2018, 13:40

Prestige banking at Standard Bank turns out to be not so prestige after all

I am a prestige bank client and I want to get hold of my personal banker. I have been trying the whole morning to get hold of my personal banker. I would have imagined that as a prestige banking client this should be easy right ? Well no, it is not. Standard bank is losing its edge. it used to be a great place at which to bank. Now I'm not so sure. is this the part where Standard Bank and I part ways ?

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Replies (2)
Standard Bank
Standard Bank's reply26 Sept 2018, 16:13
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply27 Sept 2018, 16:07
Official

Dear Renee Joubert

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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