Prestige Banking Application

I tried applying for the Prestige package on 21st May 2015. The lady that helped me was friendly and efficient. well so I thought. She asked me questions which one of them was, what time would best suite you for a consultant to call you back. I said anytime after 10H00 in the morning. she said that someone would call me back the following morning. This never happened. I called back on Monday afternoon and spoke to a gentleman who said he would escalate the non response and have them call me that afternoon. Well this didn't happen again. on Tuesday morning at 09H30 I missed their call thus the reason I said after 10H00. The voice message said to visit any branch and they would help me. <br> I called back and asked to speak to a manager. I was put through to Riyaad. He said he would also escalate the issue for me. I eventually got to speak to a lady who went through the normal questions. When she asked for my address, which I changed the Thursday before she said she could not continue because I need to take proof of residence to my branch. I asked is this the service I can expect from Prestige in future. I was told I am not a Prestige customer yet! Good buy Standard Bank!