Prestige banking and VAF ridiculous

I have been banking with Std Bank for over 19years and am a Prestige customer. I tried to apply for the past 3 days online for VAF, however your system doesn't want to submit the application. Then I contacted my Prestige Banker Thandi at Cresta who said she can assist. Sent all docs, forms etc. After 5 hours still no reply from her. Phoned VAF, they never received an application from her. Asked her about it, her response internet guys phoned client...uhm, professional?? Now it's 4 days I have struggled just to get an application submitted, while BMW finance and Wesbank gave me feedback within a few hours (all approved by the way). This is ridiculous, why am I paying fees as a Prestige banker if you *********** bankers assigned to clients and your online systems doesn't work (I have tried 3 different pc's by the way, all same issue with your online applications). Needless to say I will be moving my banking and lending this year to another bank. You charge me massive amounts of bank charges but cannot even provide a simple service