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Willem G

1 reviews | Active since Jun 2012

05 Oct 2021, 16:03

Prestige Banking and Marylin Martin is a joke!

I have been banking with Standard bank for almost 10 years and for the last 3-4 years have been with Prestige banking. What a load of ****! They never assist, they are never available except when they want money!!

Do not get me started with my "personal banker" Marilyn Martin. She simply never answers the phone or reply to emails. I currently have a issue that needs to be sorted out and as usual no one in the "Prestige" department or my so-called personal banker is of any use.

Seriously considering moving all of my accounts away from them and you should too.

0
Replies (4)
Standard Bank
Standard Bank's reply06 Oct 2021, 00:29
Official
 
Hello
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
*** (fax)
*** 
 
WG
Willem G's update06 Oct 2021, 12:05
Reviewer Update
Standard Bank, I do not care about your false promises, I care about getting my issue sorted out.
What is going to happen?
Standard Bank
Standard Bank's reply07 Oct 2021, 08:46
Official
Hello
 
Thank you for posting your comment. 
 
Please respond to our e-mail sent to you.
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
*** (fax)
*** 
WG
Willem G's update07 Oct 2021, 16:18
Reviewer Update
The issue ahs been resolved thank you.
Question is, why does one have to go to such lengths to get a isue sorted.