Prestige banking absolutely useless!

<p>I have no idea why Standard Bank provides the service of Prestige banking if the service is even more useless than going to the bank itself. I have repeatedly sent email requests to my so called "prestige banker", but i hardly ever get a response. Sometimes i have to send the request a number of times before i get a inadequate response. I have now emigrated to Australia and have certain things that need to be done in South Africa regarding my account, but I am still awaiting answers from this person. This is absolutely useless! For a country with some of the highest banking fees in the world, one would at least expect some amount of service for the exhuberant amount of banking fees we are paying.</p>