1 reviews | Active since Sept 2016

03 Jan 2018, 12:35

Prestige Banking

So one pays R190 for Prestige Banking at Standard Bank which promises so much - especially convenience through access to a private banker. This is however not the case, as they do not even have the audacity to tell you when your so-called banker has been moved. So you spend your time emailing someone who is no longer there. This is the second time this has happened, the first time it happened I was told that my current banker had left the bank and promised the sky and the moon. Now same thing has happened - the banker has been allocated elsewhere and as the clients we dont even get a courtesy email. What a waste!! I am still convinced that the Gold card is the best way to go - instead of this overpriced inefficiency.

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Replies (1)
Standard Bank
Standard Bank's reply03 Jan 2018, 14:51
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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