Prestige Banker will not respond to emails

I took an insurance out for stone chips when I bought my vehicle through VAF.

I contacted them last year and enquired how I go about getting my car assessed. I was told to take photographs. I took this up with my banker as I am not an assessor, her response....I must take photographs.

I subsequently took photographs and submitted them and copied my banker. I received a terse response from the insurers stating they would "look into it".

I emailed my banker and have not yet received a response from either party. I filed a complaint to the SBSA website over three days ago and still no response. This issue has now been dragging on for over two weeks even after I comp**** with the request. Apart from paying this insurance for over 5 years, they will not acknowledge that the photos are accurate and as per their requirement. As for my banker, this is the second time I have have a problem Prestige Banker.

Maybe it is time to go to FNB...........