BH
Benjamin H

1 reviews | Active since Aug 2016

10 Aug 2016, 05:12

Prestige banker, what ****?????

<p>EXPLAIN TO ME WHY I AM A PRESTIGE BANKER..<br />I went to Sandton branch 2 weeks ago to consolidate my credit card and overdraft. I was told some of the systems were down. They cannot help me. I went back on a Sunday, I was told no personal bankers are on duty. They cannot help me. I went to Northgate branch to see a prestige banker. She didn't even come out to see me, the receptionist was sent with a message. Do I have a pay slip with me? I said no. I was told they cannot help me. I went back to Sandton branch 2 days later on a Monday and was told that they only have ONE banker on duty, so I would have to wait as there were 2 people before me. I could not wait as I needed to get back to work. I consolidated my debt about 6 years ago. I walked into the bank, dealt with Daisy Bedasy at the Sandton branch, and walked out half an hour later with a loan to consolidate my debt. So what is the problem now? I must now try and arrange time off work to sort something out that should have been sorted out 3 weeks ago. I called the help line and they gave me a ref number: ********** 766 on 5th August. I was told that someone would contact me in 24 hours. REALLY?????? Its now a week later and no one has bothered calling me. My family is with FNB, I have been with Standard for many years, maybe it is time to change. I HAVE NOW BEEN INCONVENIENCED 4 TIMES AND I AM STILL NO WHERE NEAR SORTING OUT WHAT I SET OUT TO DO. ONCE AGAIN........ EXPLAIN TO ME WHY I AM A PRESTIGE BANKER.</p>

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Replies (2)
Standard Bank
Standard Bank's reply10 Aug 2016, 12:04
Official

Good day Benjamin Hirschson

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply15 Aug 2016, 05:01
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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