Prestige Banker Poor Service

I switched from FNB to Standard Bank beginning of April 2019 and I was advised by the banker that she had moved my debit orders from my previous bank to my new Standard Bank account. End of the month, debit orders are still going off my old account. Secondly, when I opened my account, she put in an express card delivery for my new cheque account card without my permission and now I have been emailing her repeatedly to remove the express card delivery charge as I did not consent to that and she is ignoring my emails. I have a whole chain where I am repeatedly emailing her and she is not responding. This is not acceptable.