Prestige Banker & No ATM card since Thursday

Please be advised that I have been trying to contact my prestige banker at Centurion since last week. I called the listed number and was sent through to the prestige banking call center, I was then transferred to the Centurion branch and then transferred to the call center again. Why do I pay a premium to be bounced around endlessly this is unacceptable. My bank card was blocked due to ********** activity on Wednesday this has replaced by the card division. I now need to make arrangements to get the card to me but I cannot access my banker. Im very disappointed with prestige banker this is not acceptable by any ones standards. Its month end and I still have no bank card this is annoying to say the least and frankly speaking distasteful. .