PRESTIGE BANKER-**** promises

I have been a. Standard banker for 10 years. I have recently went to Prestige banker that cost me R200+ for banking fees. Went I first changed to a Prestige banker I was offered a lot of free extras. Like my own personal banker, this lady or man has never contacted me once. I was promised monthly reports on my accounts I have not received what I was promised. The guy that I consulted was a guy a consultant at the eersteriver mall standard bank ( close to pick n pay). I am very disappointed in the customer service of standard bank. I am not one that easily complaint but I have reached the tipping point of frustration for the lack of customer care and lack of services promised. I also went to Zevenwacht standard bank on Saturdayto enquire who my personal banker was , the consultant guy just brushed me off, and gave me a vague answer to get rid of me. I am definitely taking my money to a different bank that actually cares about there customers and complaint s like Capitec or FNB. I have tried calling customer services of standard bank multiple times and only after the 9TH time of calling someone wandered!!!!!, This is bull****. The customer service of Standard bank is below PAR . And I will not stop to make this known , until standard bank comes to there senses that they need the services of their clients and not the Other way around. Also you need to hire competent consultants!!!!! IF YOU ARE CONSIDERING OPENING A PRESTIGE BANK ACCOUNT, DO NOT.YOU WILL BE DISAPPOINTED I would like to see someone from standard Bank reply to this request.