Prestige Account Useless, Home Loans Department More So.

Terrible service!!

1. What does it help having a prestige account, if you cannot assist on your home loan queries.

2. What does it help to leave a message with the prestige account call centre for the home loans department to call you back. After 2 weeks no response.

3. Calling the call centre, make your selections for the home loans department, was on the phone for 10 minutes without any answer.

4. Calling the call centre, make your selection for the home loans department. After 10 minutes of staying on the phone, just to end up at the wrong department because they have "high call volumes". Transferred to the home loans department, on the phone for 10 minutes again without any answer.

5. Send 2 mails through the Standard bank app for the home loans department to call me, still waiting. One of them even after their 48h grace period. Can it really take 48h to get someone to return a clients call?

You guys better up your game or I might be looking at different options. Just a pain in the behind to move a freaking home loan.

Hopefully this will get the attention of this useless bank.