PRESTIGE ACCOUNT USELESS

WHAT IS THE POINT OF HAVING PRESTIGE ACCOUNTS WHEN YOU STRUGGLE TO GET ASSISTANCE YOU CAN'T EVEN GET HOLD OF YOUR PERSONAL BANKER YOU SEND EMAILS AND YOU ARE SEND FROM PILLAR TO POST THEY ARE WORKING REMOTELY THEREFORE THEY HAVE NEGLECTED THEIR CLIENTS BUT I AM PAYING THE SERVICE FEE TO GET PERSONAL SERVICES AND PRIVILEGES BUT WHAT I GET I GET HAVE TO WAIT ON THE LINE LIKE EVERYBODY ELSE BUT I'M PAYING FOR THE SERVICES ITS SO FRUSTRATING IMAGINE TRUSTING OTHER BANKS THAN YOUR BANK. I HAVE BEEN TRYING TO APPLY FOR HOME LOAN PRE APPROVAL JUST A PRE APPROVAL I STRUGGLE WHICH I BELIEVE MY BANKER IS THE ONE WHO IS SUPPOSED TO BE HELPING ME WITH THE PROCESS AS I'M A PAYING SERVICE FEES FOR THAT EVERY MONTH BUT ITS A STRUGGLE JUST SORT YOURSELF OUT WE ARE ON LEVEL 2 GET YOUR STAFF TO WORK AND ATTEND TO THE CLIENTS OR FREEZE THE MONTHLY FEES FOR PRESTIGE ACCOUNTS AS IT IS NOT USEFUL ANYMORE.