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Amelia D
1 reviews | Active since Mar 2024
15 Jul 2025, 11:26
Prestige account upgrade
Upgrade to a prestige account a month ago. Have not received my card till now. My App wont work as my old card was stopped. These people knew I am sure about this but did nothing to stop this from happening. Now I cant even get money from my own account to buy milk or bread. I asked to get a card couried but now I have to visit a branch. I hoped that this upgrade would bring me more peaceful banking but it seems after 14 years of banking with you I need to revise my options. So disappointed with Standardbank.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
15 Jul 2025, 11:52Dear Amelia
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Jul 2025, 11:52
Official
Dear Amelia
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
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Amelia D's updateReviewer Update
15 Jul 2025, 16:45Standard Bank thanks for solving this issue a few hours after my review. You made it your work to solve this for me. My App is back on working. Thank you
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Amelia D's update15 Jul 2025, 16:45
Reviewer Update
Standard Bank thanks for solving this issue a few hours after my review. You made it your work to solve this for me. My App is back on working. Thank you
Standard Bank's replyOfficial
15 Jul 2025, 17:20Good day Amelia,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Jul 2025, 17:20
Official
Good day Amelia,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***