Hellopeter
Share Your Experience
MM
M M

1 reviews | Active since Jan 2017

24 Jan 2017, 15:40

Prestige Account - Nonsense

<p>On this account you have a banker assigned to you and whatever you do with the bank you do it through that banker.</p> <p> </p> <p>In reality this is supposed to be a very convenient account. But so far my experience with these so called assigned bankers has just been nonsense to say the least. You send emails and requests they never respond, at all. What a life. Wish I could just go back to normal cheque account if there's such.</p> <p> </p>

0
Replies (4)
Standard Bank
Standard Bank's reply25 Jan 2017, 08:37
Official

Good day M M

Thank you for your posting.

Please note that further details have been requested from you via the email address you provided on this site in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

MM
M M's update25 Jan 2017, 09:53
Reviewer Update

Thanks a million, I've just responded by email to your request.

Standard Bank
Standard Bank's reply25 Jan 2017, 13:30
Official

Good day M M

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply27 Jan 2017, 06:43
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***