SP
Stacey P
1 reviews | Active since Jan 2016
10 Oct 2024, 19:16
Prestige account for what!!!!
Dear Standard Bank Customer Service,
I would like to express my dissatisfaction with the level of service I have experienced recently. Despite holding a prestige account, I have encountered several issues that are quite concerning. The banking app seems limited in functionality, the customer service at the branch has been below expectations, and credit card payments take more than 48 hours to reflect, even when making internal payments.
Given the premium nature of this account, I expected a higher level of efficiency and service. I would appreciate your prompt attention to these matters.
Kind regards,
Stacey-lee Petersen
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Standard Bank's replyOfficial
11 Oct 2024, 07:04Dear Stacey,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply11 Oct 2024, 07:04
Official
Dear Stacey,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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