Prestige account but emails never rep**** to

<p>When they wanted me to take this account there were numerous calls and updates, I was told my emails will be responded to in 24hours,week's passes by and still nothing, furthermore, I pay double fees monthly for zero changes in service?? </p> <p> </p> <p>Also asked my business banker for a letter last week and he hasn't even rep**** to me. </p>