Prestige Account

So Standard Bank makes us pay extorbitant amounts of money for this so called “Prestige Account” where you’ll have your “own banker” but I haven’t heard a single word from my banker in the last two years. I went to a branch in Bayside Mall and I was told I needed to transfer my banking to that branch if I needed help from a Prestige Banker else I need to speak to my banker directly. One, my old banker resigned two years ago. My new so-called banker has not even made an effort to contact me yet I pay for this so-called service. The consultant at Bayside provided me with an email address and to no surprise my email bounced because they email address I was given was incorrect. This is my last resort. If I don’t get help then I’d rather go spend my peanuts on another bank