BM
Bronwyn M
1 reviews | Active since Apr 2017
06 May 2022, 15:18
Prescription of debt letter
I have sent through numerous emails to request a prescription of debt letter for a cheque account I had over three years ago and they have not closed the account but keep on charging for fees. No one bothers to reply, I have sent e-mails to the complaints department but no one responds
Helpful (0)
Replies (8)0
Replies (8)BM
Bronwyn M's updateReviewer Update
11 May 2022, 12:57Good day,
Please note I was contacted to be advised that I will received my letter today,however the consultant is now changing the story and advising she said she will have feedback today and not the actual letter. I am going to report this to The Banking Ombudsman. This query was sent through 22/04/2022 and till now it has not been resolved even after a Hello Peter complaint. Its absolutely disgusting service.
Please see reply from consultant, I am fuming and not impressed at all:
Please note I was contacted to be advised that I will received my letter today,however the consultant is now changing the story and advising she said she will have feedback today and not the actual letter. I am going to report this to The Banking Ombudsman. This query was sent through 22/04/2022 and till now it has not been resolved even after a Hello Peter complaint. Its absolutely disgusting service.
Please see reply from consultant, I am fuming and not impressed at all:
From: Nkosi, Babalwa B
Date: Wed, May 11, 2022 at 11:56 AM
Subject: RE: Complaint reference number: ***
To: Bronwyn Sadan
Date: Wed, May 11, 2022 at 11:56 AM
Subject: RE: Complaint reference number: ***
To: Bronwyn Sadan
Good day
Please note that I have confirmed that feedback should be received by Wednesday, however I did not confirm the letter being received.
I did explain that the relevant team will investigate
Regards
Babalwa
BM
Bronwyn M's update11 May 2022, 12:57
Reviewer Update
Good day,
Please note I was contacted to be advised that I will received my letter today,however the consultant is now changing the story and advising she said she will have feedback today and not the actual letter. I am going to report this to The Banking Ombudsman. This query was sent through 22/04/2022 and till now it has not been resolved even after a Hello Peter complaint. Its absolutely disgusting service.
Please see reply from consultant, I am fuming and not impressed at all:
Please note I was contacted to be advised that I will received my letter today,however the consultant is now changing the story and advising she said she will have feedback today and not the actual letter. I am going to report this to The Banking Ombudsman. This query was sent through 22/04/2022 and till now it has not been resolved even after a Hello Peter complaint. Its absolutely disgusting service.
Please see reply from consultant, I am fuming and not impressed at all:
From: Nkosi, Babalwa B
Date: Wed, May 11, 2022 at 11:56 AM
Subject: RE: Complaint reference number: ***
To: Bronwyn Sadan
Date: Wed, May 11, 2022 at 11:56 AM
Subject: RE: Complaint reference number: ***
To: Bronwyn Sadan
Good day
Please note that I have confirmed that feedback should be received by Wednesday, however I did not confirm the letter being received.
I did explain that the relevant team will investigate
Regards
Babalwa
Standard Bank's replyOfficial
11 May 2022, 13:14Hello Bronwyn
Thank you for reaching our to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for reaching our to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply11 May 2022, 13:14
Official
Hello Bronwyn
Thank you for reaching our to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for reaching our to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
BM
Bronwyn M's updateReviewer Update
11 May 2022, 15:14The same response received constantly that it is being escalated and escalated but no resolution. The Ombudsman of Basnking needs to know what Standard bank is doing.
BM
Bronwyn M's update11 May 2022, 15:14
Reviewer Update
The same response received constantly that it is being escalated and escalated but no resolution. The Ombudsman of Basnking needs to know what Standard bank is doing.
BM
Bronwyn M's updateReviewer Update
12 May 2022, 11:57Good day,
Please note my request has still not been completed and as such I have sent a complaint to the Bank Ombudsman, please see below reference number:
Thank you for logging your response with us. A temporary reference number is displayed below. You will receive a formal reference number from us within 3 days.
Please note my request has still not been completed and as such I have sent a complaint to the Bank Ombudsman, please see below reference number:
Thank you for logging your response with us. A temporary reference number is displayed below. You will receive a formal reference number from us within 3 days.
Reference Id - OR2KV8O0
BM
Bronwyn M's update12 May 2022, 11:57
Reviewer Update
Good day,
Please note my request has still not been completed and as such I have sent a complaint to the Bank Ombudsman, please see below reference number:
Thank you for logging your response with us. A temporary reference number is displayed below. You will receive a formal reference number from us within 3 days.
Please note my request has still not been completed and as such I have sent a complaint to the Bank Ombudsman, please see below reference number:
Thank you for logging your response with us. A temporary reference number is displayed below. You will receive a formal reference number from us within 3 days.
Reference Id - OR2KV8O0
BM
Bronwyn M's updateReviewer Update
16 May 2022, 11:38Good day,
No response has been received. I only received a statement reflecting the credit passed on the account and not a closure letter as requested.
Thanks
Igsaan Sadan
No response has been received. I only received a statement reflecting the credit passed on the account and not a closure letter as requested.
Thanks
Igsaan Sadan
BM
Bronwyn M's update16 May 2022, 11:38
Reviewer Update
Good day,
No response has been received. I only received a statement reflecting the credit passed on the account and not a closure letter as requested.
Thanks
Igsaan Sadan
No response has been received. I only received a statement reflecting the credit passed on the account and not a closure letter as requested.
Thanks
Igsaan Sadan
Standard Bank's replyOfficial
16 May 2022, 13:06Hi Bronwyn
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 12 May 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
***
Standard Bank's reply16 May 2022, 13:06
Official
Hi Bronwyn
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 12 May 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
***
BM
Bronwyn M's updateReviewer Update
16 May 2022, 13:16It was not the correct reponse as requested. I requested a Letter from Standard bank advising that the account has been closed.
Thanks
Igsaan
Thanks
Igsaan
BM
Bronwyn M's update16 May 2022, 13:16
Reviewer Update
It was not the correct reponse as requested. I requested a Letter from Standard bank advising that the account has been closed.
Thanks
Igsaan
Thanks
Igsaan
Standard Bank's replyOfficial
17 May 2022, 08:41Hello Bronwyn
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply17 May 2022, 08:41
Official
Hello Bronwyn
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***