S
Sivuyile
1 reviews | Active since Mar 2023
08 Nov 2023, 20:00
Prescribed letter delay tactics
When it comes with issueing prescribed letters to customers your service is very very poor I requested a prescribed letter on the 27 September and have been following up on time frames that you promise we should wait before getting the letter, I have followed up with no luck of getting the letter, waisted my time calling in spoke to 5 different consultants all promising to ascalate the matter and the last person I spoke to just said I need to go to the branch to get the letter because there's simply nothing he can do, if that information was given to me on the 27 already that I can get it at any branch I would have. Poor poor service waisted my time calling doing follow ups every week
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
09 Nov 2023, 07:09Hi Sivuyile
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Nov 2023, 07:09
Official
Hi Sivuyile
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
21 Nov 2023, 13:52Hi Sivuyile
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply21 Nov 2023, 13:52
Official
Hi Sivuyile
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
S
Sivuyile's updateReviewer Update
21 Nov 2023, 15:36Thank you I have received the letter yesterday 21-11-2023.
I am happy I finally was hepled but we shouldnt resort on Hellopeter to finaly be rendered a good service by Standard Bank. Many of us don't have time and energy to write reviews as we trust the representatives of standard bank to actually be the first point of contact to resolving any problems. Your team must put an extra effort to actually do their work correctly and effeciently.
Thank you
I am happy I finally was hepled but we shouldnt resort on Hellopeter to finaly be rendered a good service by Standard Bank. Many of us don't have time and energy to write reviews as we trust the representatives of standard bank to actually be the first point of contact to resolving any problems. Your team must put an extra effort to actually do their work correctly and effeciently.
Thank you
S
Sivuyile's update21 Nov 2023, 15:36
Reviewer Update
Thank you I have received the letter yesterday 21-11-2023.
I am happy I finally was hepled but we shouldnt resort on Hellopeter to finaly be rendered a good service by Standard Bank. Many of us don't have time and energy to write reviews as we trust the representatives of standard bank to actually be the first point of contact to resolving any problems. Your team must put an extra effort to actually do their work correctly and effeciently.
Thank you
I am happy I finally was hepled but we shouldnt resort on Hellopeter to finaly be rendered a good service by Standard Bank. Many of us don't have time and energy to write reviews as we trust the representatives of standard bank to actually be the first point of contact to resolving any problems. Your team must put an extra effort to actually do their work correctly and effeciently.
Thank you
Standard Bank's replyOfficial
21 Nov 2023, 15:50Dear Sivuyile
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Nov 2023, 15:50
Official
Dear Sivuyile
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***