GT
Gontse T
1 reviews | Active since Apr 2020
02 Mar 2026, 17:17
Prescribed accounts
Hi,
I have 2 prescribed accounts that are reflecting on my report. Credit card prescribed in 2022 Nov and the term loan 2026 Feb .
In December I raise the issue and I was assigned to a Mr. Gorden who failed to assist instead he became defensive since he was clueless about prescription act. I do not want to ta ever talk to him
Dear Standard bank, this time around I will escalate the issue to NFO should you fail to assist. I am sick and tired of your bullying tactics.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
02 Mar 2026, 17:36Dear Gontse,
Thank you for reaching out.
Please accept our sincere apologies for the lack of service that has led you to express your frustrations on the Hello Peter platform.
Please note that the bank does not update a client’s credit bureau profile once a debt has prescribed.
Clients are encouraged to submit a credit update request directly with the credit bureaus to ensure their records are amended accordingly.
Thank you for reaching out.
Please accept our sincere apologies for the lack of service that has led you to express your frustrations on the Hello Peter platform.
Please note that the bank does not update a client’s credit bureau profile once a debt has prescribed.
Clients are encouraged to submit a credit update request directly with the credit bureaus to ensure their records are amended accordingly.
For further assistance, the credit bureaus will be able to guide you through the necessary steps.
Kind Regards,
Standard Bank Hello Peter Team
***
Kind Regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Mar 2026, 17:36
Official
Dear Gontse,
Thank you for reaching out.
Please accept our sincere apologies for the lack of service that has led you to express your frustrations on the Hello Peter platform.
Please note that the bank does not update a client’s credit bureau profile once a debt has prescribed.
Clients are encouraged to submit a credit update request directly with the credit bureaus to ensure their records are amended accordingly.
Thank you for reaching out.
Please accept our sincere apologies for the lack of service that has led you to express your frustrations on the Hello Peter platform.
Please note that the bank does not update a client’s credit bureau profile once a debt has prescribed.
Clients are encouraged to submit a credit update request directly with the credit bureaus to ensure their records are amended accordingly.
For further assistance, the credit bureaus will be able to guide you through the necessary steps.
Kind Regards,
Standard Bank Hello Peter Team
***
Kind Regards,
Standard Bank Hello Peter Team
***
GT
Gontse T's updateReviewer Update
03 Mar 2026, 07:45First time I hear such, Why did Gorden fail to inform me in Nov) Dec last year?
Kindly provide me with prescription letters.
Thank you
Kindly provide me with prescription letters.
Thank you
GT
Gontse T's update03 Mar 2026, 07:45
Reviewer Update
First time I hear such, Why did Gorden fail to inform me in Nov) Dec last year?
Kindly provide me with prescription letters.
Thank you
Kindly provide me with prescription letters.
Thank you