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Gontse T
1 reviews | Active since Apr 2020
06 Dec 2025, 08:31
Prescribed account
I am at my wit's end with SBSA regarding a prescribed account. My credit card with them prescribed in Nov 2025 and I need a letter and update of this record however they are being impossible.
I was told that they will call me 3 times and if I don't answer the phone then they will close my ticket without any resolution and that's exactly what they did. Not everyone has tike to be on a call during working hours. They have my email address and they can communicate with me on it yet they insist on a call that I don't have time to pick up.
So what is the next step Standard bank?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Dec 2025, 08:32Dear Gontse,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Dec 2025, 08:32
Official
Dear Gontse,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
GT
Gontse T's updateReviewer Update
12 Dec 2025, 15:49A week later mo.one has called me let alone get a response.
Last time I I was contacted by Thabang and he advised that he will speak to Gordan and guess what???
That was the last day I heard anything from them
Last time I I was contacted by Thabang and he advised that he will speak to Gordan and guess what???
That was the last day I heard anything from them
GT
Gontse T's update12 Dec 2025, 15:49
Reviewer Update
A week later mo.one has called me let alone get a response.
Last time I I was contacted by Thabang and he advised that he will speak to Gordan and guess what???
That was the last day I heard anything from them
Last time I I was contacted by Thabang and he advised that he will speak to Gordan and guess what???
That was the last day I heard anything from them
GT
Gontse T's updateReviewer Update
19 Dec 2025, 18:02Still another no response from Gorden Bila. Can I please speak to someone competent!! He sent me an email and I rep**** and he went quiet !!!
GT
Gontse T's update19 Dec 2025, 18:02
Reviewer Update
Still another no response from Gorden Bila. Can I please speak to someone competent!! He sent me an email and I rep**** and he went quiet !!!