FH
Fazeela H
1 reviews | Active since Aug 2014
19 Jun 2015, 15:40
Prepaid Recharges will be charged for from 1 July
I have received an SMS from Standard bank on 17 June confirming that Prepaid recharges for all self-service channels will be charged at R1.10 from 1 July 2015. This is ridiculous and has not been communicated with customers upfront. The prepaid recharge service was so convenient but now it is not. Will have to consider other banks that provide this service for free.
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Standard Bank's replyOfficial
22 Jun 2015, 08:50Hello fuzzylah,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply22 Jun 2015, 08:50
Official
Hello fuzzylah,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***