KN
KHULEKANI N
1 reviews | Active since Jan 2010
19 Nov 2021, 14:53
Prepaid Electricity Voucher Not Sent
I purchased R200 prepaid electricity on the 19th of November 2021 via Standard Bank app. My money was deducted, However, I did not receive the SMS with the voucher code. I only received an SMS with V***.
This is causing a huge inconvenience to my family especially since we are working from home and now I have to redirect my attention to this issue as my workload is piling up.
Why does Standard bank insist on forcing customers to use technologies that are causing inefficiencies?
My Prepaid Meter Number is : *** My Mobile Number is : ***
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
19 Nov 2021, 15:38Dear Khulekani N
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply19 Nov 2021, 15:38
Official
Dear Khulekani N
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Standard Bank's replyOfficial
22 Nov 2021, 11:23Dear Khulekani N
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
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Standard Bank's reply22 Nov 2021, 11:23
Official
Dear Khulekani N
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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