MN
Michael N
1 reviews | Active since Apr 2015
25 Mar 2020, 17:14
Prepaid Electricity very low Kwh received
I purchased R600 of prepaid electricity today 25th March and only received 86.00Kwh. This cannot at all be correct. I have taken a screenshot of the sms with this information.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
26 Mar 2020, 08:13Dear Michael
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply26 Mar 2020, 08:13
Official
Dear Michael
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
06 Apr 2020, 13:38Hello Michael
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply06 Apr 2020, 13:38
Official
Hello Michael
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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