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GP
Gustav P

1 reviews | Active since Sept 2020

01 May 2024, 12:33

Prepaid Electricity Token not received

I have purchased prepaid electricity on their app but haven't received the token yet.

0
Replies (11)
Standard Bank
Standard Bank's reply01 May 2024, 12:49
Official
Dear Gustav

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***
GP
Gustav P's update01 May 2024, 12:56
Reviewer Update
Thank you. But can you please help me. I need the electricity... It was R 1 000 and then another R 20... Please just send me the token. Our units is almost finished and we need electricity for our baby.
Standard Bank
Standard Bank's reply01 May 2024, 13:00
Official
Good day Gustav

Our team will be in touch.

Please be on the look out for our call.

Sorry for the delay.

 
Kindest regards
Standard Bank Hello Peter Team 
***

 




GP
Gustav P's update01 May 2024, 13:40
Reviewer Update
I cannot talk today - whole day in meetings.

Can you perhaps communicate with me via email or through HelloPeter?
Standard Bank
Standard Bank's reply01 May 2024, 13:47
Official
Good day Gustav

We will send an email.

Please review and respond accordingly.

Thank you

Kindest regards
Standard Bank Hello Peter Team 
***





GP
Gustav P's update01 May 2024, 14:08
Reviewer Update
Any updates? I urgently need to have power at the house...


Standard Bank
Standard Bank's reply01 May 2024, 14:49
Official
Dear Gustav

Please note that we have sent an email.

Looking forward to your feedback.


Kindest regards
Standard Bank Hello Peter Team 
***




GP
Gustav P's update01 May 2024, 16:56
Reviewer Update
Thank you,

I got an email form Nxumalo, Thabisile T but there is no solution yet.

I am still without the token as wel as electricity.

Please can you guys sovle the problem or just refund me?
Standard Bank
Standard Bank's reply02 May 2024, 07:09
Official
Hi Gustav

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards
 Standard Bank Hello Peter Team
 *** 
GP
Gustav P's update02 May 2024, 07:11
Reviewer Update
Hallo

I've fixed the problem myself. Thank you anyway.
Standard Bank
Standard Bank's reply02 May 2024, 07:19
Official
Hi Gustav

Thank you for letting us know enjoy your day further.

 Kindest regards
 Standard Bank Hello Peter Team
 ***