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discardedpetal D

1 reviews | Active since Jun 2016

17 Jun 2016, 19:38

Prepaid electricity ****** me blind

<p>My sister just purchased for me prepaid electricty as my internet banking just won't allow me to for a few months now. We bought R500 but only recieved 227.7Kwh? This is absolute *******, something I just cannot afford as a student. I usually only buy R100 at a time and get roughly the same amount of units back (i.e. 100 Kwh). SOo practically R272.3 straight down the drain. What must I do now? Just not eat at the end of the month in favour of buying more? </p>

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Replies (5)
Standard Bank
Standard Bank's reply20 Jun 2016, 07:07
Official

Good day Petra Schwab

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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dD
discardedpetal D's update20 Jun 2016, 09:31
Reviewer Update

I have rep**** and await your response

dD
discardedpetal D's update20 Jun 2016, 14:06
Reviewer Update

Still no reply or solution?

Standard Bank
Standard Bank's reply20 Jun 2016, 14:07
Official

Good day Petra Schwab

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********
Standard Bank
Standard Bank's reply21 Jun 2016, 08:29
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 21 June 2016.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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