Hellopeter
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1 reviews | Active since Jul 2016

26 Mar 2018, 17:58

Prepaid electricity mess

The online electricity purchase portal is seriously flawed. Bought R500 voucher. The code I received does not want to register. Keeps giving "reject" error after several attempts. After several calls to the 3rd party handling this as well as calls to Standardbank I still without elextricity. The staff is badly trained and unable to resolve issues. The previous system via myprepaid worked perfectly. Once again Standardbank broke something that was not broken.

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Replies (4)
's update26 Mar 2018, 19:50
Reviewer Update
So absolutely no reaction from Standardbank. U don't care one bit for loyal customers. You provide us with fallible inadequate systems while milking our purses with exuberant banking charges. Maybe time to take my business somewhere else. Capitec perhaps. I hear great things about them. Maybe you can learn something from them.
's update26 Mar 2018, 21:09
Reviewer Update
What do I have to do to get some service? Useless!!!!!!@
Standard Bank
Standard Bank's reply27 Mar 2018, 04:12
Official

We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply28 Mar 2018, 09:25
Official

Dear Jan Jansen van Rensburg

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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