JL
JJ L
1 reviews | Active since Aug 2013
01 Sept 2015, 07:27
Prepaid
Morning Standard Bank,<br> <br> No use calling your call centre, seems they continuously suffer under 'high call volumes'.<br> <br> It seems that I can only do one prepaid transaction per day. I bought prepaid electricity this morning & now the system indicates that I have done the max number of prepaid transactions that I am permitted to do.<br> <br> This is really inconvenient.<br> <br> Please increase the number of prepaid transactions (electricity and mobile phone) that I may do to at least 10 per day or 50 per month. Also increase the daily limit to ZAR 5000-00.<br> <br> Thank you.<br> <br> Ps. I will not be able to answer a phone between 0830 and 12h00 today.<br> <br> Regards.<br> <br> <br> <br>
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Replies (1)Standard Bank's replyOfficial
01 Sept 2015, 11:38Hello Groaner,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply01 Sept 2015, 11:38
Official
Hello Groaner,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
