Premium increased without any agreement

They still thinking about what they going to say to me

Based on my understanding there is no way you can increase by 12.3%

A day later no call, email or sms to say we acknowledge your query we are trying to find a solution to your query. Just nothing

Don't worry about it, i am already applying with Nedbank to move away from you guys

24 hours later nothing has been done

I decided to call the home loans department and they still can't assist. Best way is to move to a different bank you guys are robbing people

Same robot response with no action

Expect a call from Nedbank, i am switching over

Like i said i am in a process to move to Nedbank you don't have to worry about anything, you guys don't care about your customers and service delivery is very poor

Nice part about this about 3 people whom i spoke to they all can't answer simple questions and they all said we are escalating this to the home department they will provide better answers, then why was i called if you can't answer questions or solve the matter at hand.

*********** is the answer to my question, a bank that can't even solve such a small what about millions of people who has the similar issue

So it takes 4 days to solve a query? Wow

Below is what i was sent and i have included my response to her mail

I am going to be posting this on all social media platforms to show Standard Bank ******* people. And i will ask Nedbank to quickly process my move to them

On Thu, Nov 30, 2023 at 16:24, Nxumalo, Thabisile T<***> wrote:Dear Teboho We have escalated this matter to our team and the decision remains the same. Account ***Ino : Mokoena T The customers fixed rate expired in October 2023 resulting in an increase in the instalment.
The customer is now paying 11.417% as compared to 9.950% whilst on the fixed rate.The instalment will therefore increase. Our sincere apologies for the inconvenience caused. Kind |

Thabisile Nxumalo
Social Media Moderator, Hello Peter, Social Media Service SA
Tel +27 (0)10 *** / www.standardbank.com


Standard Bank / South Africa / A member of Standard Bank Group

Hi Thabisile
I am going to ask this question for the last time.
I wss on a fixed rate of 9.950% which i was paying R6719
And now i am on a 11.417% which i am now paying R7550 please make sense out of it?
Let me do the following math for you
11.417% - 9.950%= 1.467%(the increase from fixed term) R6719.39 + 1.467%= R6817.96(that's the total i should be currently paying)
You are not allowed to be charging me 12.3% increase on my bond.

I have been getting the same response "this matter has been escalated to the Home loans department" for the past 4 days

Why was this matter not taken to the home loans department from the start?
Why i never got any form of communication from the home loans department
Why was this matter not escalated to manage to show the urgency and seriousness of the matter in hand.
Clearly it shows standard bank doesn't care about their client, forgetting that it is what it is because of clients. Without clients there won't be Standard Bank

A new week nothing done, no call, no escalation just nothing