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(FOUR DAYS later still didn't hear anything from standard bank.)

Message below sent four days ago.

As a customer for years which I decided to take building loan out 2years ago been having problems every since.

Iv a app**** for the covid 19 relief plan on the 27 of july 2020 I'm still awaiting feedback up until today. No calls was received from standard bank or a email.

I must spend more then 20mins on a line with you guys just to keep hearing you guys have a back log a back log that's being going on for more then two weeks. Where is your so called I.T team. Because I'm looking for a I.t job so I can assist you guys of running a smooth customer service platform.

I'm frustrated what's worse I'm stuck at home do to covid19.

I can not wait another 48 hours.. we never skip payment it been on time now we asking for a favour from you guys.

I thank you.

GREGG PRETORIUS One of your Frustrated but loyal client.

Standard Bank's reply: 20 Aug 2020, 17:24

Dear Gregg Pretorius

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre ********** ***********