Premier client not receiving premier service

<p>On the 11th of August I phoned the premier call centre to close my cheque account. The lady informed me that they cant close the account over the phone. She will however contact my premier banker to close the account and get back to me. She also mentioned that I would need to pay R63.55 as a settlement quote. I did an immediate interbank payment and the lady confirmed that the money reflected.</p> <p>On the 15th of August I received an sms to state that my account was frozen due to non fica compliance. I once again phone tha call centre, they were not able to assist me, they did however give me the email adress for my premier banker( Zaneigh van Niekerk). I send her an email on the 15th at 12:23 to explain my situation. She rep**** at 12:37 and said the R63.55 that I paid in forced the account open. I would need to take my proof of residence to a branch and request them to cancel my account as there will be money that I have to pay before I can cancel the account. I rep**** at 12:41 to state that this is unacceptable. I dont have time to visit a branch, i am willing to supply any documents that she require immediately. I refuse to pay any extra money to close this account. I didnt receive any reply yet. on the 16th at 08:01 I send another email to enquire on the status of the query. I still havent received a reply.</p> <p>I was given a settlement value. I paid the settlement value and requested cancellation. I did my part, I cant be penalised just because the premier banker did not do hers.</p> <p> </p> <p>Please assist in closing this account. I will not pay any further monthly fees as it was supposed to be cancelled already. Account number ********** 30</p> <p> </p> <p>Thank you</p>