Pre-Paid services no longer working

I tried purchasing pre-paid electricity more than a week ago, which failed. It was working correctly now for more than 2 years. I contacted Standard Bank's Prestige department, the personal banker supposed to assist with the Prestige service, I emailed the customer service department, and the complaints department, I even phoned all of these departments. I'm still awaiting feedback from one of them. <br> I'm not sure how you expect to keep customers when your service is this poor, on top of the inability to rectify existing issues.<br> <br> I'm not the first one to have this issue, and it's been an issue since the 1st of June 2015. Some feedback on what the details are for this issue, or when it will be resolved, would really be nice. People might even try and understand your issue in resolving the matter if some proper information would be given, if at all. The other banks also had this problem, yet their issue is fixed, and working correctly again. Standard Bank is still playing catch up, if they even intend to catch up at all! Please let your customers know if you intend to fix this problem or not?