1 reviews | Active since Sept 2012
Pre-paid airtime top-up fee
Standard Bank has started to charge a fee of R1.10 per pre-paid recharge on my pay-as-you-go access account. <br> I queried this via email and was told that pre-paid transactions now incur a fee. At NO STAGE was I informed of any price increase, neither can I find it on any online pricing brochure.<br> It is terribly disgusting to <br> 1) Charge an exceptionally high fee for a basic entry level banking account where the account holder is typically avoiding costs<br> 2) Implement a fee without so much as an advance warning. <br> Shame on you Standard Bank, you are truly pathetic, and I will be investigating a move to another bank which has clear, transparent pricing and does not unduly force costs upon customers.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
