MM
Manisha M

1 reviews | Active since Sept 2012

12 Aug 2015, 14:56

Pre-paid airtime top-up fee

Standard Bank has started to charge a fee of R1.10 per pre-paid recharge on my pay-as-you-go access account. <br> I queried this via email and was told that pre-paid transactions now incur a fee. At NO STAGE was I informed of any price increase, neither can I find it on any online pricing brochure.<br> It is terribly disgusting to <br> 1) Charge an exceptionally high fee for a basic entry level banking account where the account holder is typically avoiding costs<br> 2) Implement a fee without so much as an advance warning. <br> Shame on you Standard Bank, you are truly pathetic, and I will be investigating a move to another bank which has clear, transparent pricing and does not unduly force costs upon customers.

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Replies (1)
Standard Bank
Standard Bank's reply15 Aug 2015, 13:27
Official
Hello missy_m,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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