Practise what you preach

I app**** for a re-advance from my home loan account in two weeks back. During my follow up on the progress, my application was captured as re-registration instead of re-advance. The matter was rectified even if it delayed the whole process. I was informed that the application was approved last week Friday when I did a follow up yesterday. This morning around 08:36 caled me and explained the terms of the whole process and promised to send forms that needs to be filled in order to release the money. No email and followed up twice, the email was incorrect blah blah. Now im told to go to a branch to collects such forms. Really? Deliver as you promised and stop inconveniencing us.