********* practice at Standard Bank

Good day,

My name is Fatai S****i Moshood with account number ***

I have a complaint regarding Standard Bank private banking as they have stopped my account on 12/02/2025 without prior warning or any information regarding the reason for stopping the account and upon following up via email and calls there has been no resolution to date.

The email was forwarded to the ***** department on ******** with all my account transactions within the month of February (5th to 10th) 2025 with an affidavit and proof of payments, I have made calls and even emailed my account officer: Nqobile Radebe on and to date no feedback has been provided as she said she will forward feedback from ***** department, however nothing has been communicated to date.

I am upset about the way Standard Bank has failed to assist with my account, I am a long standing customer with Standard Bank, however this treatment from the bank and my account officer is disappointing to say the least.

I request a call back and full explanation on the reason why my account has been stopped with supporting evidence, if Standard Bank fails to do this, then it is only fair that my account should be opened no later than the close of business.

I cannot afford to have my account closed as I have bills to pay.Please open this account today.Good day,

I have a complaint regarding Standard Bank private banking as they have stopped my account on 12/02/2025 without prior warning or any information regarding the reason for stopping the account and upon following up via email and calls there has been no resolution to date.

The email was forwarded to the ***** department on ******** with all my account transactions within the month of February (1st to 5th) 2025 with an affidavit and proof of payments, I have made calls and even emailed my account officer: Nqobile Radebe on and to date no feedback has been provided as she said she will forward feedback from ***** department, however nothing has been communicated to date.

I am upset about the way Standard Bank has failed to assist with my account, I am a long standing customer with Standard Bank, however this treatment from the bank and my account officer is disappointing to say the least.

I request a call back and full explanation on the reason why my account has been stopped with supporting evidence, if Standard Bank fails to do this, then it is only fair that my account should be opened no later than the close of business.

I cannot afford to have my account closed as I have bills to pay and I need to buy groceries, my kids need food and I need to pour petrol. Please open this account today.