ZG
Zareth G

1 reviews | Active since Mar 2023

03 Apr 2025, 12:31

PPAYMENT MADE

This morning at 00:26 I received an SMS from Standard Bank Online ***** inform me to call them. I did after 7 this morning. I talk to an agent with the name Israel. He informed me that i made a payment yesterday. I said yes because the person Elizabeth Abrahams informed me the funds was paid in by accident into and i Must send it back. I did immediately... Abrahams keep on telling me they did not received the funds and i send 3 times the proof. Mr. Israel told me this morning that Standard bank try to call me about the payment. I never received any call. NOW MY ACCOUNT ARE BLOCK AND I MUST RUN AROUND AND MAKE AFFIDAVIT FOR SOMETHING I AM NOT LIABLE FOR.

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Replies (2)
Standard Bank
Standard Bank's reply03 Apr 2025, 13:02
Official
Dear Zareth 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
*** 

Best regards,

Standard Bank
Standard Bank's reply04 Apr 2025, 12:01
Official
Dear Zareth 

Thank you for taking our call.

Please  note that this query is still within SLA. 

Our team will be in touch as soon as investigations have been completed.

Sorry for the inconvenience.

Kindest regards
Standard Bank Hello Peter Team 
*** 

Best regards,