PH
Ponani H
1 reviews | Active since Mar 2021
10 Dec 2021, 12:16
Powerball short paid
I played the powerball using my standard bank app in oct 22 the wining number were as follows ( 1,8,11,27,29 bonus 3 ) I matched 4 straight numbers (8,11,27,29) I was supposed to win 436.40 but I was paid for 3numbers I’ve called standard bank and I’ve been sent from pillar to post , also contacted the national lottery but I was advised to contact standard bank ...I have yet to receive a response from standard bank .... I’ve received very poor service from standard bank and I don’t trust the banking app anymore
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Standard Bank's replyOfficial
11 Dec 2021, 08:53Dear Ponani H
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply11 Dec 2021, 08:53
Official
Dear Ponani H
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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