Postal address incorrect

At the start of last year I went into the branch and changed my physical and postal address. I was told that it would be changed across all my Standard Bank accounts. However my credit card statement still gets sent to me with the old address. I made two more visits to the branch where they told me it would be sorted out. I even called Card Division where they could see the problem and logged a ticket for their IT team to investigate but still no resolution. The ticket number is ***