AN
Arnaud N

1 reviews | Active since Jan 2023

05 Jun 2023, 16:44

Possible skimming from the bank.

My debit order for my credit card went off on 31 May 2023. I was surprised to see that it doesn't reflect in my credit card. It showed a message that it hasn't cleared yet, which is strange to see from a cheque account to a credit card account, as it it not an interbank transfer. I call on Friday to query and was told it would be cleared by Saturday.

3 days later and it still shows it hasn't cleared. Yet the money has been taken out of my account and I still not in my credit card account. Since when does it take 4 days to clear money transferred from my account to another account at the same bank? I have called twice today and been told to wait another day.

What makes me suspicious is that today is the statement day on which they calculate interest. So they will calculate interest on the higher amount as of I didn't pay. Yet the debit order took money 4 days ago. So they will charge me interest on the wrong amount. That would be theft !!!!!!

Standard Bank, you can't take money from my account, and delay the transfer until the next calculation date, in order to charge me on a higher amount as if I didn't pay. 3 calls, and no reasonable explanation has been given.

My question remains. Are you skimming extra interest from your customers? I was told I'm not the only one this happened to. That is an ******* business practice.

0
Replies (2)
Standard Bank
Standard Bank's reply05 Jun 2023, 17:14
Official
Dear Arnaud

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply06 Jun 2023, 15:25
Official
Good Day 

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
***