EE
Eugene E

1 reviews | Active since Mar 2009

13 Dec 2019, 14:28

Possible ***** - No Feedback

Standard Bank SMSed me on 13 December about a suspicious transaction that allegedly took place on 9 December. I spent a total of 40 minutes trying to find out what this transaction was so I can confirm or contradict the notion that it is *****; it very well could be *****. I spoke with two people, both of whom promised to investigate and get back to me. Usually, I would wait a day or two but we are now dealing with possible credit card *****, so the matter is urgent. Could someone please get back to me and tell me what the transaction is about so I can say if it is indeed *****. At this stage, based on initial information I have, it does appear to be the case.

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Replies (1)
Standard Bank
Standard Bank's reply16 Dec 2019, 20:20
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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