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Andre D

1 reviews | Active since Feb 2019

14 Oct 2024, 14:20

Por Service from Statndard Bank ***** Department

On Friday , 12 October, a friend of mine, who banks at FNB, accidently paid R5000 into my Account at Standard Bank. She was terrified and open a ***** case at FNB. They traced the money to my account on Friday evening and a block was placed on my cheque account since then. Since Saturday she has been sending avadavats to FNB telling them that the problem was solved and that I paid back her R5000 via my credit card. I have been on the line to Standard Bank ***** line, and they now expect me to send letters to FNB. I have not ****** the money. It was paid into my account. WHY is my account block at Standard bank. Standard Bank want to escalate the matter, and it will take another 48 hours to be solved.

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Replies (1)
Standard Bank
Standard Bank's reply14 Oct 2024, 14:23
Official
Good day Andre.

 Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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