POPI Act breach - Bank Statements sent to Incorrect people

Item: Standard Bank
Rating: 1
Author: Kravasan N

So I sent Standard Bank a complaint on the 25 September 2018 regarding a POPI act breach on my Standard Bank account. Today, 16 days later and I have still not been contacted.

So I think I have been rather patient thus far but this indicates that they are not interested in the least.

Therefore, I will be contacting the information regulator, opening a civil case and spreading my story on the many channels available, regarding how my privacy was contravened when my bank statements was sent to incorrect people that now know my financial situation and have my personal information.

Standard Bank clients, be aware that your personal information is NOT SAFE with Standard Bank.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

11 Oct 2018, 16:21

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply11 Oct 2018, 16:21

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Kravasan N's updateReviewer Update

15 Oct 2018, 11:37

Obviously Standard Banks "this will be addressed as a matter of urgency" and my understanding are worlds apart as 4 days later and still no communication whatsoever!

Kravasan N's update15 Oct 2018, 11:37

Reviewer Update

Obviously Standard Banks "this will be addressed as a matter of urgency" and my understanding are worlds apart as 4 days later and still no communication whatsoever!