XN
Xoli N
1 reviews | Active since Mar 2009
18 Aug 2025, 11:24
POP - Virtual card payment
Sent from pillar to post, all I want is proof of payment. struggled all weekend trying to explain to the call center consultants that on 2025-06-27 I made 2 payments to Netcash*HYPA on my virtual card, one for R319 and the other for R384, the R384 was paid by mistake. Now the company has requested that I send them proof of payment from my bank so that they can refund me the R384. I know how to get a POP on my banking app if I transacted from my account however I have not seen an option to get a POP for payments done from the virtual card. Can someone please send me the POP in question please to my gmail.
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Standard Bank's replyOfficial
18 Aug 2025, 11:38Good day Xoli,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply18 Aug 2025, 11:38
Official
Good day Xoli,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***