1 reviews | Active since Oct 2019
Poot service from the start
On 9 June 2022 I went to open an account (Mymo) at Standard Bank , Montana, Pretoria. I was informed that in 5 to 7 working days I will be contacted to collect the card. After having no feedback, and waiting 11 working days, I decided to inquire at Standard Bank. After waiting forever in the queue, I eventually managed to speak to a consultant. I was shocked to be informed that all the cards ordered on 9 June 2022 were by "error" shredded, thus not available for the customers.
Standard Bank did not even have the decency to inform the customers about this drastic error. I eventually had to open another account and now wait another 5 to 7 working days. Whole process all over again.
A new customer wanting to open an account and this is how you get treated. Can only imagine how the service will be after this. What starts bad ends bad.
I would love to hear from MANAGEMENT as to what their pathetic excuse is.
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
From experience my father who has banked with Standard Bank for over 40 years knows these typical automated responses from Standard Bank. They seldom solve the problem. All voice/ promises and no action.
From experience my father who has banked with Standard Bank for over 40 years knows these typical automated responses from Standard Bank. They seldom solve the problem. All voice/ promises and no action.
Our humble apologies for the manner in which you feel.
We have escalated this matter and our team will definitely be in touch with you with further feedback.
Kind regards
Standard Bank Help Centre
***
Our humble apologies for the manner in which you feel.
We have escalated this matter and our team will definitely be in touch with you with further feedback.
Kind regards
Standard Bank Help Centre
***