Poos service from SB Asset Finance

I purchased my vehicle through Standard Bank Vehicle and Asset Finance in 2019. About a month ago I settled the outstanding balance, contacted Standard Bank and was told the registration certificate would be forwarded to me via courier. I have previously bought vehicles through other financial institutions and they would always forward the registration certificates after settlement. On opening the documents from the courier I found documents for the registration process included but no registration certificate. In other words, I was expected to go register the vehicle myself. I phoned Standard Bank last week and was put through to 3 different departments and then the call was cut off. Since then I have received no further correspondence from Standard Bank. This is extremely disappointing as I would expect them to sort out this issue ASAP.